Paragraph: 1 - General Provisions
Our deliveries and services are provided exclusively in accordance with these terms and conditions. Any conflicting terms and conditions of our buyers are hereby rejected. Our buyers’ terms and conditions shall only be binding on us if we have expressly and bindingly accepted them in writing.
Paragraph: 2 - Offer and Conclusion of Contract
1. All product descriptions, such as illustrations, drawings, dimensions and weights,
are provided to the best of our knowledge. We reserve the right to make errors. This applies in particular to price quotations.2. By placing your order, you are making a legally binding offer to conclude a contract with TNC-Hamburg. The purchase contract is concluded when TNC-Hamburg accepts your offer by dispatching the goods no later than two weeks after receipt of the offer. The automatically generated confirmation email following receipt of your order does not constitute a declaration of acceptance by TNC-Hamburg. This email merely confirms that TNC-Hamburg has received your offer. The transmission of account details by email for the purpose of payment in advance also does not constitute a declaration of acceptance by TNC-Hamburg. 3. The contract text is stored. You can find the specific details of your order in the order confirmation which you will receive from TNC-Hamburg by email. You can view TNC-Hamburg’s General Terms and Conditions at any time on this page.
Paragraph: 3 - Packaging and Shipping
1. Packaging is provided free of charge and becomes the property of the buyer. Shipping costs are invoiced separately. Goods are delivered either against prepayment or cash on delivery. For orders paid in advance, delivery will only take place once payment has been received.
Paragraph: 4 - Terms of payment
1. The terms of payment regarding the purchase price and fees for ancillary services may be agreed with us or our relevant staff when placing an order.
2. We charge default interest at a rate of 3 per cent p.a. above the relevant base rate, which replaces the discount rate of the Deutsche Bundesbank. This rate shall be adjusted upwards or downwards if we can demonstrate that a higher interest rate applies or if the buyer can demonstrate that a lower rate applies.
3. If the buyer is in default following a valid reminder or due to failure to meet a contractually agreed payment deadline within the meaning of Section 284(2) sentence 1 of the German Civil Code (BGB), a flat fee of €2 shall be charged for each subsequent reminder. Section 284(2) sentence 1 of the German Civil Code (BGB), a flat fee of €2 shall be charged for each subsequent reminder.
Paragraph: 5
– Warranty
Please clarify by telephone, if possible before any returns, whether there are indeed valid warranty claims.
1. The warranty and guarantee conditions are governed by the statutory provisions.
2. Should delivered items exhibit obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier delivering the items. The customer is under no obligation to do so, nor is this a prerequisite for asserting your claims.
Section: 6 - Retention of title
1. We retain title to the purchased goods (goods subject to retention of title) until the purchase price has been paid in full.
Section: 7 - Place of performance and jurisdiction
1. The place of performance and jurisdiction for both parties, provided the customer is a trader, is Hamburg.
3. All legal relationships between us and the customer shall be governed exclusively by the law of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded
Paragraph: 8 - Information on the right of withdrawal
1. Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us, TNC-Hamburg eK, Warnstedstrasse 12 D, 22565 Hamburg, telephone number: 040 42910050, fax number: 040 42910053, email info@tnc-hamburg.de, by means of a clear statement, e.g. a letter sent by post, fax or email, informing us of your decision to withdraw from this contract. You may use the withdrawal form provided to you for this purpose, although this is not mandatory. We will send you confirmation of receipt of such a withdrawal immediately by email. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
The withdrawal notice should be sent to: TNC-Hamburg eK,
Warnstedtstrasse 12 D,
22525 Hamburg,
Tel: 040/42910050,
Email: info@tnc-hamburg.de,
Web:
www.tnc-hamburg.com
2. Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you
, including delivery costs, without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if this is attributable to handling of the goods not necessary for the examination of their nature, characteristics and functioning. 3. Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
End of the cancellation policy
Paragraph: 9 –
Miscellaneous
Should any provision be or become invalid, this shall not affect the validity of the remaining provisions.
Despite the many paragraphs you have read here, we strive to provide straightforward solutions to problems, incorrect deliveries, complaints and also the delivery process. Please contact us if you have any questions. |
